At True North Performance Solutions, we work with small businesses (2–100 employees) across the Inland Northwest, including North Idaho, Eastern Washington, and Western Montana to improve how they work — from the ground up.

We specialize in practical, data-driven solutions that strengthen your operations, people, and performance, helping you save time, reduce waste, and grow sustainably.

Here’s what we offer:

Business Systems & Process Assessments

We take a deep dive into how your business runs — examining daily workflows, systems, and bottlenecks — to uncover hidden inefficiencies and improvement opportunities. You’ll get a clear, actionable roadmap for boosting productivity, cutting costs, and aligning your operations with long-term goals.

Data-Driven Decision Support

Good decisions aren’t based on gut feeling — they’re backed by evidence. We help you turn performance data, customer feedback, and operational trends into clear insights you can use to refine strategies, close performance gaps, and improve results.

Process & Human Performance Improvement

We design and implement custom strategies to elevate employee performance, improve accountability, and streamline your business processes. Whether it’s reworking team structures, improving communication, or optimizing workflows, we help your people and processes work better together.

SOP & Checklist Development

Clear, standardized procedures keep teams aligned and consistent. We help you build easy-to-follow Standard Operating Procedures (SOPs), checklists, and practical tools that ensure everyone on your team delivers quality work, every time.

Training Program Design & Evaluation

We create full-scale training and development programs tailored to your business — from employee onboarding and skills development to leadership training. Our approach includes built-in evaluation systems so you can measure what’s working and continuously improve.